Copy of How It Works
Two options for weekly subscriptions: each contains five meals
Family Share |
Individual Choice |
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Our chefs put the weekly menu together, an appetizer or salad, a protein-rich entree, a vegetable rich entree, a noodle soup, and a fried rice or a noodle dish. A package of steamed brown rice is provided to eat with the entrees. |
Five individually packed meals. Each pack is nutritionally and flavorfully balanced for an adult individual. We prepare your weekly meals accordingly to your choices. |
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Please Note: You may add items from our large menu on top of your subscription.
We deliver every Wednesday for order received by Monday night.
The delivery is free in Silicon Valley (see free delivery zone).
You may cancel, pause or reactivate your subscription any time.
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(You may also order a la cart from our menu without subscription)
Commonly Asked Questions
What is the main difference between the two subscriptions?
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The meals in family style plan may be conveniently shared at the dinner table with others. Some of our subscribers use our meals to supplement their cooking for the family. Individuals may also use the family-style plan by portioning and combining food from different packages by themselves.
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The pre-plated plan is very convenient for individuals. Meals such as combos and noodle plates can be readily brought to workplace as lunch if a microwave oven is available.
Do I need to choose my food every week in my plan?
No. You are asked to make choices of meals in different categories when you first subscribe. We will assemble your meals according to your choices. However, you may change your choices any time if you like.
May I add more items in addition to my regular meal plan?
Yes. You may add any items to your subscribed meals. Being a subscriber, you will receive 10% discounts on the additional items. Please add the items by Monday 11pm for deliveries on Wednesday.
May I switch the two meal plans?
Yes. You may simply cancel or pause your current plan and begin to subscribe to the other plan.
How do I manage my subscription?
To manage your subscription, follow these instructions:
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Use the Log In link received in your email to log into your account;
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This will take you to “account page”.
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Click on 'Account Details’
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Scroll down to find your active (and inactive) subscriptions; If you cancel your subscription, it does NOT automatically cancel any pending orders. We are NOT able to cancel/refund payments that have already processed. If you receive a FedEx tracking number, your order can not be recalled."
How will my order arrive?
Your order will arrive in an insulated bag with ice gel packs to keep it cold. Each of your meals is individually packed under modified atmosphere to keep it fresh for seven days. Your food is never frozen from our kitchen to your door. Please keep your food refrigerated after you received it.
Do I have to be home in order to receive my meals?
No. Our driver will leave the food at your door and ring the bell once. We have put enough ice packs to last for a day to keep your food cold. However, we recommend that you pick up your package as soon as possible and place the food in your refrigerator.
At what time, will my food be delivered?
We make deliveries in Silicon Valley between 9am and 4pm on Wednesday. We can not predict the exact hours your delivery is made because of the traffic condition and changes of delivery numbers each week.
What is the best way to store meals?
Please keep your meals in refrigerator as soon as you receive it. Thanks to the special packaging, your food will remain fresh for one week. We do not recommend you to freeze your food as freezing will change the texture of the food. However, if you know you can not finish your food within a week, you may place the packages in your freezer. It will last for at least six months.